Do You Need to make a Return?
We want to get it right every time, but if it’s not, let us know first.
Our goal is to get you back to your active life as quickly as possible but sometimes things just aren’t quite right. You have 45 Days** to love it or send it back to us for a refund*.
No questions. No problem. Guaranteed!
What can I return?
Anything for any reason.
But please let us know why your item(s) were not quite right.
How do I return my item(s)?
Returns Process – Guest User
- Identify your Order Number from your confirmation email
- Call Customer Care at: 1-844-922-8483
- Between hours of 8:00 a.m. to 6:00 p.m. EST, Mon – Fri
- Weekend hours (Sat / Sun), email CustomerCare@augustaactive.com; in Subject Line please enter RETURN
Returns Process - Registered User:
- Log into “My Account”
- Review Dashboard to identify Order with return item and select “View Order
- Verify Order Information and Select “Return”
- Verify: Order Number; Shipping Address and Enter Email
- (A) Select “Item” to be returned from drop down and (B) Enter quantity to be returned
- (C) Select “Resolution” option from drop down - Refund
- (D) Select “Item Condition” and (E) Select “Reason to Return” from drop down
- (F) Provide any comments which may be helpful for the return - (G) Select “Add Item to Return”
- Follow Steps 5 through 11 for more items or Select “Submit” at bottom right of screen when finished
What about my money?
Our goal is to refund your purchase within five (5) business days of receipt of your item(s) to be returned.
You will receive a refund on the original purchase price and tax.
We do not refund shipping charges.
You will receive an email when we have credited your card.
However, it may take your bank 2 – 10 days to credit your account.
I’ve worn it but it’s not quite right. May I still return it?
Absolutely! We want you to be happy with your purchase. If you’ve tried it and it’s still not right, please WASH IT and follow the Return Process above.
* Original shipping fees are not refundable. *
** Product must be received by Augusta Active within 45 days to issue refund **